Question 1

What inspired the creation of Zema & Sis?

Accepted Answer

Zema & Sis was created from personal lived experience and a genuine passion for helping others live healthier, more connected lives.

Question 2

What products do you offer for sensitive skin?

Accepted Answer

We offer natural and organic clothing, bedding, and skincare made to minimise exposure to harsh chemicals. We also offer sustainable personal care items such as shower filtration, perfect for those with sensitive skin, psoriasis or eczema.

Question 3

Do your skincare products contain synthetic ingredients or fragrances?

Accepted Answer

No. Our skincare range is made with natural, plant-based ingredients and is free from synthetic fragrances, dyes, and harsh chemicals. Our products are designed to be gentle on sensitive skin.

Question 4

Are your products cruelty-free?

Accepted Answer

Yes. We’re proud to offer cruelty-free products that are never tested on animals.

Question 5

Who are your collaborators and partners?

Accepted Answer

We collaborate with trusted manufacturers and suppliers to bring you high-quality, GOTS-certified, ACO - Australian Certified Organic, natural and eco-conscious products. If you're a like-minded brand, we'd love to hear from you!

Question 6

What payment methods do you accept?

Accepted Answer

We accept Mastercard, Visa, American Express, Google Pay, Apple Pay, Stripe and PayPal. All payments are processed securely online.

Question 7

How will I know if an item is out of stock or on pre-order?

Accepted Answer

Items will be clearly labeled as “Out of Stock” or “Pre-Order.” All other products are available and ship within 1–3 business days.

Question 8

How can I track my order?

Accepted Answer

Once your order has shipped, you’ll receive an email with a tracking number so you can monitor your delivery in real time.

Question 9

Can I modify or cancel my order after placing it?

Accepted Answer

Once your order is placed, we’re unable to cancel or modify it. However, our team is here to guide you through the returns process if needed.

Question 10

What does GOTS-certified mean?

Accepted Answer

GOTS (Global Organic Textile Standard) certification ensures that products are made using organic fibers and meet strict standards for environmental and social responsibility throughout the production process.

Question 11

What is your return policy?

Accepted Answer

You can return unused items in their original packaging within 30 days for a refund, exchange, or store credit. Please note that personal care and hygiene items cannot be exchanged. Sale items are not eligible for a refund but can be exchanged or returned for store credit.

For further information, please refer to our return policy section.

For assistance, please email us at support@zemaandsis.com.au

Question 12

Do you provide international shipping?

Accepted Answer

Yes, we ship internationally at a flat rate, making it easy for you to enjoy our products outside of Australia. We will continue to expand our reach.

Question 13

Do you offer gift cards or gift wrapping?

Accepted Answer

Yes, we offer digital gift cards and eco-friendly gift wrapping options, perfect for thoughtful, sustainable gifting.

FAQ

Frequently asked questions