Frequently asked questions

Zema & Sis was created from personal lived experience and a genuine passion for helping others live healthier, more connected lives.

We offer natural and organic clothing, bedding, and skincare made to minimise exposure to harsh chemicals. We also offer sustainable personal care items such as shower filtration, perfect for those with sensitive skin, psoriasis or eczema.

No. Our skincare range is made with natural, plant-based ingredients and is free from synthetic fragrances, dyes, and harsh chemicals. Our products are designed to be gentle on sensitive skin.

Yes. We’re proud to offer cruelty-free products that are never tested on animals.

We carefully consider our products, how they are manufactured and packaged. We aim to avoid single use products, this is why our tongue scraper is made from medical grade stainless steel. Our shower filter comprises of both compostable and highly recyclable materials. Our bedding is GOTS (Global Organic Textile Standard) certified. Organic Cotton, uses less water, is free from harmful chemicals and promotes sustainable farming practices. You also have peace of mind that GOTS certified products are ethically manufactured and free from harmful synthetic chemicals and dyes. We offer a natural skincare range made using natural and organic ingredients, free from synthetic chemicals and package in glass jars. The Australian Certified Organic daily moisturiser is 99.99% of natural origin and 94.46% organic. It is bottled in 100% post consumer recycled plastic. We choose to use cardboard boxes, recycled materials and eco-friendly mailers for packaging and shipping. We are always looking for ways to promote eco-friendly and sustainable practices.

Yes! Our products are designed to be gentle and safe for sensitive skin, making them ideal for babies and young children. Always check individual product details for recommendations.

We collaborate with trusted manufacturers and suppliers to bring you high-quality, GOTS-certified, ACO - Australian Certified Organic, natural and eco-conscious products. If you're a like-minded brand, we'd love to hear from you!

We accept Mastercard, Visa, American Express, Google Pay, Apple Pay, Stripe and PayPal. All payments are processed securely online.

Items will be clearly labeled as “Out of Stock” or “Pre-Order.” All other products are available and ship within 1–3 business days.

Once your order has shipped, you’ll receive an email with a tracking number so you can monitor your delivery in real time.

Once your order is placed, we’re unable to cancel or modify it. However, our team is here to guide you through the returns process if needed.

GOTS (Global Organic Textile Standard) certification ensures that products are made using organic fibers and meet strict standards for environmental and social responsibility throughout the production process.

You can return unused items in their original packaging within 30 days for a refund, exchange, or store credit. Please note that personal care and hygiene items cannot be exchanged. Sale items are not eligible for a refund but can be exchanged or returned for store credit. For further information, please refer to our return policy section. For assistance, please email us at support@zemaandsis.com.au(mailto:support@zemaandsis.com.au)

Yes, we ship internationally at a flat rate, making it easy for you to enjoy our products outside of Australia. We will continue to expand our reach.

We recommend washing with mild, natural detergents and avoiding bleach or fabric softeners. Always check the care label for specific washing instructions.

Yes, we offer digital gift cards and eco-friendly gift wrapping options, perfect for thoughtful, sustainable gifting.

You can reach our friendly team anytime at support@zemaandsis.com.au (mailto:support@zemaandsis.com.au)or through our Contact Us page. We’ll do our best to respond within 24–48 hours.