Frequently asked questions

Zema & Sis was created from personal lived experience and a genuine passion for helping others live healthier, more connected lives.

We offer natural and organic clothing, bedding, and skincare made to minimise exposure to harsh chemicals. We also offer sustainable personal care items such as shower filtration, perfect for those with sensitive skin, psoriasis or eczema.

No. Our skincare range is made with natural, plant-based ingredients and is free from synthetic fragrances, dyes, and harsh chemicals. Our products are designed to be gentle on sensitive skin.

Yes. We’re proud to offer cruelty-free products that are never tested on animals.

We collaborate with trusted manufacturers and suppliers to bring you high-quality, GOTS-certified, ACO - Australian Certified Organic, natural and eco-conscious products. If you're a like-minded brand, we'd love to hear from you!

We accept Mastercard, Visa, American Express, Google Pay, Apple Pay, Stripe and PayPal. All payments are processed securely online.

Items will be clearly labeled as “Out of Stock” or “Pre-Order.” All other products are available and ship within 1–3 business days.

Once your order has shipped, you’ll receive an email with a tracking number so you can monitor your delivery in real time.

Once your order is placed, we’re unable to cancel or modify it. However, our team is here to guide you through the returns process if needed.

GOTS (Global Organic Textile Standard) certification ensures that products are made using organic fibers and meet strict standards for environmental and social responsibility throughout the production process.

You can return unused items in their original packaging within 30 days for a refund, exchange, or store credit. Please note that personal care and hygiene items cannot be exchanged. Sale items are not eligible for a refund but can be exchanged or returned for store credit. For further information, please refer to our return policy section. For assistance, please email us at support@zemaandsis.com.au

Yes, we ship internationally at a flat rate, making it easy for you to enjoy our products outside of Australia. We will continue to expand our reach.

Yes, we offer digital gift cards and eco-friendly gift wrapping options, perfect for thoughtful, sustainable gifting.