FAQ

Who does Zema & Sis work and/or collaborate with?

Zema & Sis works with carefully chosen manufactures and suppliers to ensure the best quality products are sent to your door. Our aim is to stocks products which are certified organic /GOTS certified / are free from harmful toxins and chemicals. Zema & Sis is happy to collaborate with companies that share similar core values so feel free to drop us a message!
What products does Zema & Sis offer to individuals with sensitive skin conditions such as Psoriasis and Eczema?

Zema & Sis offers a range of products including clothing, bedding, and skincare products that are natural, organic, and designed to reduce contact with harsh chemicals, catering to individuals impacted by sensitive skin conditions such as Psoriasis and Eczema.
What inspired the creation of Zema & Sis?

Zema & Sis is driven by personal experience and passion to help others to lead a healthier and more connected lifestyle.
What is your return policy?

Items that are unused and in the original packaging can be returned within 30 days for a refund, exchange or store credit. Unfortunately, this does not include any personal care or hygiene items. You can email the team on info@zemaandsis.com
How will I know if an item is "out of stock" or on "pre-order"?

All items will be clearly marked if out of stock or if the option to pre-order now is available. All other items are in stock and will be dispatched within 1-3 business days.
Do you offer international shipping?

Zema & Sis offers international shipping to most countries at a flat rate.
What payment methods are accepted?

We accept Mastercard, Visa, American Express and PayPal. Payments can be made securely through our online payment system.
Can I make changes to my order?

Unfortunately, we are unable to cancel or make changes to orders once received however please feel free to reach out to the team to discuss our returns process.