Question 1

What inspired the creation of Zema & Sis?

Accepted Answer

Zema & Sis was created from personal experience and a genuine passion for helping others live healthier, more connected lives.

Question 2

What products do you offer for sensitive skin?

Accepted Answer

We offer natural and organic clothing, bedding, and skincare made to minimise exposure to harsh chemicals—perfect for those with psoriasis, eczema, or sensitive skin.

Question 3

Who do you work and collaborate with?

Accepted Answer

We partner with trusted manufacturers and suppliers to bring you high-quality, GOTS-certified, toxin-free products. We also welcome collaborations with like-minded brands—feel free to reach out!

Question 4

What payment methods do you accept?

Accepted Answer

We accept Mastercard, Visa, American Express, and PayPal. All payments are processed securely online.

Question 5

How will I know if an item is out of stock or on pre-order?

Accepted Answer

Items will be clearly labeled as “Out of Stock” or “Pre-Order.” All other products are available and ship within 1–3 business days.

Question 6

Can I change or cancel my order?

Accepted Answer

Once an order is placed, we’re unable to cancel or modify it. However, you can contact our team to learn about the returns process.

Question 7

What is your return policy?

Accepted Answer

You can return unused items in their original packaging within 30 days for a refund, exchange, or store credit. Please note that personal care and hygiene items cannot be exchanged. Sale items are not eligible for a refund but can be exchanged or returned for store credit

For assistance, email us at info@zemaandsis.com.

Question 8

Do you offer international shipping?

Accepted Answer

Yes! We ship to most countries worldwide at a flat rate.

Question 9

How can I track my order?

Accepted Answer

Once your order has shipped, you’ll receive an email with a tracking number so you can monitor your delivery in real time.

Question 10

Are your products cruelty-free?

Accepted Answer

Yes. We’re proud to offer cruelty-free products that are never tested on animals.

Question 11

What does GOTS-certified mean?

Accepted Answer

GOTS (Global Organic Textile Standard) certification ensures that products are made using organic fibers and meet strict standards for environmental and social responsibility throughout the production process.

Question 12

How should I care for my organic bedding?

Accepted Answer

We recommend washing with mild, natural detergents and avoiding bleach or fabric softeners. Always check the care label for specific washing instructions.

Question 13

Do your skincare products contain synthetic fragrances or dyes?

Accepted Answer

No. Our skincare range is made with natural, plant-based ingredients and is free from synthetic fragrances, dyes, and harsh chemicals.

Question 14

Are your products suitable for children or babies?

Accepted Answer

Yes! Our products are designed to be gentle and safe for sensitive skin, making them ideal for babies and young children. Always check individual product details for recommendations.

Question 15

Do you offer gift cards or gift wrapping?

Accepted Answer

Yes, we offer digital gift cards and eco-friendly gift wrapping options—perfect for thoughtful, sustainable gifting.

Question 16

How can I contact Zema & Sis?

Accepted Answer

You can reach our friendly team anytime at info@zemaandsis.com or through our Contact Us page. We’ll do our best to respond within 24–48 hours.

FREE SHIPPING AUSTRALIA WIDE ON ORDERS OVER $100

FAQ